Clueless Account Manager

Every time I change something, upgrade or downgrade something with VOX there is always an administrative issue. I requested Fibre around mid July and I spoke to Claydon. He said i need to provide proof of residence and I asked if my monthly invoice from VOX will work as I already have an ADLS package with VOX. He said Yes and I completed all the documentation and send it through. Openserve came to install the Fibre to Home early September and a few days later Nadine phoned to confirm that the line has been handed over and to arrange for the activation from VOX. I asked her if by activating the Fibre will it cancel my ADLS package or do I need to give 30days notice. She directed me to Claydon and he was unsure and asked someone else. he came back to say that they should not activate my Fibre now as I will be paying for both ADLS and Fibre. He said that i need to phone VOX asap to cancel my ADSL before activating the Fibre.I phoned the next day and the person I told me that the ADSL will automatically be cancelled when the Fibre is activated as it is similar to an upgrade. He said that he will request Claydon to contact me and I told that Claydon is the person that actually tolled me to phone and cancel. He told me that in fact Claydon should be the one that cancels my ADSL due to upgrade to Fibre. To this day Claydon has not yet phoned me.I phoned Nadine back and she also confirmed that the ADSL should be cancelled when the upgrade to Fibre is complete.The Fibre was finalised today and is working perfectly, I phoned to follow up on the cancellation of the ADSL and by the 3rd call someone asked me why do I have two accounts.Apparently the Fibre should have been added to my existing account which Claydon was aware of.After leaving 3 messages Claydon has not yet called back.Later this afternoon I got an email stating that documentation is due.My proof of address was rejected for some reason.How is that possible?I am an existing client, does VOX not accept their own documentation as proof of residence?I provided that documentation almost 2months ago.Either the left hand does not have a clue what the right hand is doing in VOX or I am just the lucky client to every time get an account manager that does not have a clue what is going on(I had similar issues with my ADSL where I was put through to my account manager and his first words were he is not aware of my account and will put me through to the right person, a few minutes later he was back on the line and was shocked to know he is actually my account manager). I also has a look at my package and the upgrades available and saw that I am able to upgrade to my same 4mb Uncapped Bundle (Month-to-Month) to the exact same package but for R100 less per month as the price has dropped. So seeing that I am on a month-to-month package I would like to "upgrade" my package to the same package but for R100 less effective 1 Oct 2017. I really hope that we can get this sorted and can my account please be moved to an account manager that can actually assist me with my requests. I am tired of struggling with Claydon to provide basic service.