Cloud Computing down second time in one month!!!

We have a VM server with VOX and in the month of December it went down twice. According to our package we have a backup server that should kick in whenever the main sever goes down. This is not the case. On 6 December we had to call in and explain that our server was down as VOX did not even know about this. We were told that they can't do anything as they are still awaiting for the technician to start his day!!! I mean really you are suppose to be a massive company but by the looks of things you are running this company with only one technician, Today I had to call in and same, backup server is not to be seen anywhere, my Web Site is down, and there are only one technician attending to this.

I must say every time I deal with IT companies it seems like the one is trying to be worse than the other.. I would not recommend VOX Cloud Computing to anyone looking for a server. Rather use Afrihost or go to some bigger firms like MS Azure, IBM Bluemix or Amazon Cloud which I will be moving to soon.

Thanks for the bad service VOX, it is a disgrace.