Closing tickets without resolving them

I am a VOX client and have been experiencing intermittent connectivity issues everyday. I called in and spoke to Chris whom advised that my line wasn't provisioned and he will do that for me and unfortunately that did not resolve my issue as I continued to experience the same issue and I called again on the 29th of October and spoke to a lady who advised that she can definitely see the drop in my line which is happening directly in my fibre box and is logging a ticket for me VOX***9 to have this resolved and I will get feedback in 2 days. I can tell you now that nobody called, emailed or smsed me regarding my ticket which I took it upon myself AGAIN to call and hold for 29min before getting through so someone who told me my ticket has been closed. HOW DOES VOX or VUMA CLOSE TICKETS WITHOUT RESOLVING THEM OR EVEN CONTACTING THEIR CLIENTS. I am still experiencing the same issue to date and my ticket is closed wow guys nice going. The guy I spoke to told me ONLY NOW he is escalating my ticket to Vuma and that someone will call me and I bet my life on it that no one will call me. Can I PLEASE have my issue resolved TODAY.