Clients are end of the line but easy to take money.

Once again if it come to client service. I already feel so bad to come and complain for the second time in just a few weeks. But it looks like if I complain here it's the only time they do respond. So we just moved to a new home. Finally after almost 3 weeks our line was up and running. Now got an invoice that we are being charged for February. As promised by a lady called Kaylen we will get the month free. (Special they are current running for people moving homes) Then got an invoice nope we are being charged. So I did a follow up via email with accounts 7 days ago. I do not qualify as I must change my cash to Debit Order. So finally did and sent the proof. Till today after sending emails and trying the whatsapp customer service nobody respond. Whatsapp line say I must talk to Thabo. He is the guy that did our order. I emailed him few time and once again this morning at 8:20 and no reply. Same with the accounts department. They only updat a ticket when I sent an email bit they never reply.

Now even on the 1 invoice they want to double charge me. It's like R1416. Really? I checked today on my account still the same. I do understand that I must pay for January prorata that's perfect but now they promised and I did exactly what they wanted now for over 3 days they just ignore you.

The main problem is responding to a client.

I am very close to rather switch to a supplier that do care about their clients.