LP
Lyn P
1 reviews | Active since Jul 2022
08 Sept 2024, 10:52
Client wants refund for R***
Return Of Vox Router. well the problem has not been resolved, now the 6th Sept. The correct router was found at our Estate Agents office eventually ( Vox delayed collecting it by several weeks - hence the mix-up of routers). Now another delay in collecting the correct router- at least 2 weeks now after requesting them to collect it . It seems that they cannot be bothered to collect their router as we have paid for a new router ( deducted from our bank account by Vox ). R1999 When is VOX going to collect their router so that we can be refunded the R1999 !!!!! This time I have also requested their collection guy's to give my Estate agent a proper receipt for the router ( when they collected last time no official receipt was given ). Come on guy's , collect your router and pay me back - a very frustrated VOX client
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
08 Sept 2024, 12:06Good day LynThank you for your post.Kindly note that the details of your complaint has been sent to Logistics team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Best regards,
Vox Telecom's reply08 Sept 2024, 12:06
Official
Good day LynThank you for your post.Kindly note that the details of your complaint has been sent to Logistics team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Best regards,
LP
Lyn P's updateReviewer Update
09 Sept 2024, 16:31Just spoken to Vox support. The lady in question Mamphokeng Riba now informs me that Vox will collect the router some time THIS WEEK
LET'S SEE WHAT HAPPENS !!!!
NOTE : The router was not collected by Vox as originally promised
, see emails
Dear Customer
A request was logged with our couriers to collect our Vox hardware.
The collection date is: 31/05/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: ***
Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F40B896
For any enquiries please email us at ***
Kind regards,
The Vox Team
Good Day,
Thank you for the notification.
There will be no-one at the Property on the 31st May, However, we will ensure that the router will be available for collection on 31st May from. Cape Country Properties, 9 Church Street, Darling, 7345. Anthea Frith ***. Closing time 4pm.
Kindly confirm that this is in order.
Best Regards
Lyn Plant
LET'S SEE WHAT HAPPENS !!!!
NOTE : The router was not collected by Vox as originally promised
, see emails
Dear Customer
A request was logged with our couriers to collect our Vox hardware.
The collection date is: 31/05/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: ***
Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F40B896
For any enquiries please email us at ***
Kind regards,
The Vox Team
Good Day,
Thank you for the notification.
There will be no-one at the Property on the 31st May, However, we will ensure that the router will be available for collection on 31st May from. Cape Country Properties, 9 Church Street, Darling, 7345. Anthea Frith ***. Closing time 4pm.
Kindly confirm that this is in order.
Best Regards
Lyn Plant
LP
Lyn P's update09 Sept 2024, 16:31
Reviewer Update
Just spoken to Vox support. The lady in question Mamphokeng Riba now informs me that Vox will collect the router some time THIS WEEK
LET'S SEE WHAT HAPPENS !!!!
NOTE : The router was not collected by Vox as originally promised
, see emails
Dear Customer
A request was logged with our couriers to collect our Vox hardware.
The collection date is: 31/05/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: ***
Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F40B896
For any enquiries please email us at ***
Kind regards,
The Vox Team
Good Day,
Thank you for the notification.
There will be no-one at the Property on the 31st May, However, we will ensure that the router will be available for collection on 31st May from. Cape Country Properties, 9 Church Street, Darling, 7345. Anthea Frith ***. Closing time 4pm.
Kindly confirm that this is in order.
Best Regards
Lyn Plant
LET'S SEE WHAT HAPPENS !!!!
NOTE : The router was not collected by Vox as originally promised
, see emails
Dear Customer
A request was logged with our couriers to collect our Vox hardware.
The collection date is: 31/05/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: ***
Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F40B896
For any enquiries please email us at ***
Kind regards,
The Vox Team
Good Day,
Thank you for the notification.
There will be no-one at the Property on the 31st May, However, we will ensure that the router will be available for collection on 31st May from. Cape Country Properties, 9 Church Street, Darling, 7345. Anthea Frith ***. Closing time 4pm.
Kindly confirm that this is in order.
Best Regards
Lyn Plant
Vox Telecom's replyOfficial
10 Sept 2024, 08:05Dear Customer,
A request is being logged with our SWE couriers to collect our Vox hardware.
Fibre router - E5780F40B896
The collection date is: 11/09/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: TBC by SWE
Collection details.
Contact Person Name - Anthea Frith
Contact Person Number - ***
Street Address - Cape Country Properties, 9 Church Street, Darling, 734
For any enquiries, please email us at ***
Kind regards,
The Vox Team
A request is being logged with our SWE couriers to collect our Vox hardware.
Fibre router - E5780F40B896
The collection date is: 11/09/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: TBC by SWE
Collection details.
Contact Person Name - Anthea Frith
Contact Person Number - ***
Street Address - Cape Country Properties, 9 Church Street, Darling, 734
For any enquiries, please email us at ***
Kind regards,
The Vox Team
Best regards,
Vox Telecom's reply10 Sept 2024, 08:05
Official
Dear Customer,
A request is being logged with our SWE couriers to collect our Vox hardware.
Fibre router - E5780F40B896
The collection date is: 11/09/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: TBC by SWE
Collection details.
Contact Person Name - Anthea Frith
Contact Person Number - ***
Street Address - Cape Country Properties, 9 Church Street, Darling, 734
For any enquiries, please email us at ***
Kind regards,
The Vox Team
A request is being logged with our SWE couriers to collect our Vox hardware.
Fibre router - E5780F40B896
The collection date is: 11/09/2024 (for main centres, regional collections may experience a delay)
Your Vox Ticket no is: VOX***3-T1-1
Your waybill no is: TBC by SWE
Collection details.
Contact Person Name - Anthea Frith
Contact Person Number - ***
Street Address - Cape Country Properties, 9 Church Street, Darling, 734
For any enquiries, please email us at ***
Kind regards,
The Vox Team
Best regards,
Vox Telecom's replyOfficial
18 Sept 2024, 13:25Good day, Lyn
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the router query on your account has been resolved and the necessary refund has been approved . Payout: Friday 20/09/2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the router query on your account has been resolved and the necessary refund has been approved . Payout: Friday 20/09/2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply18 Sept 2024, 13:25
Official
Good day, Lyn
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the router query on your account has been resolved and the necessary refund has been approved . Payout: Friday 20/09/2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the router query on your account has been resolved and the necessary refund has been approved . Payout: Friday 20/09/2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,