Client support sucks

<p>I cancelled my ADSL data subscription with Vox in the beginning of February 2017 but decided to continue with the service. I send an email and contacted the customer service dept. It was confirmed that my service would not be terminated end of February and that my subscription would continue as normal. My debit order for 100 GB data was submitted and paid. I wanted to log into my client account on the 22 nd March but was unable to do so. I was then told that my service has been terminated on the 18th March. Customer service could not tell why but i was assured that the service will continue. I was also told that I had 79GB of data left. On the following Saturday my service was terminated again. VOX connected me temporarily and advised me to contact accounts the next week. When asked why the service was terminated, they said that I send an email the pervious month but they admitted that they received my request not to cancel the service. They could not tell why the service was canceled Mid March. Although they admitted theit mistake they still blamed it on me and they refused to refund me for the data that I have lost.</p>