CA
Charmaine A
1 reviews | Active since Nov 2011
05 Apr 2023, 09:32
Clearly not interested in business
Ordered a line via Frogfoot with Vox, 2 weeks later, and Frogfoot just informed me that Vox has not even started processing the order. I tried to call Vox yesterday, after almost 50minutes, been passed from Calvin to Gift to Carel and I am still not assisted. Frogfoot reference number is FRG***-CPT-B1. Frogfoot responded within a couple of hours on emails, Vox emails still all unanswered!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Apr 2023, 10:27Good day, Charmaine
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 10:27
Official
Good day, Charmaine
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Apr 2023, 14:06Good day, Charmaine
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the new order has been logged.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the new order has been logged.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 14:06
Official
Good day, Charmaine
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the new order has been logged.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the new order has been logged.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
CA
Charmaine A's updateReviewer Update
17 Apr 2023, 08:18Good day
So this is till not sorted, yet I have been billed. I have no active line. I just chatted to Frogfoot and she says they are still resolving it. Yet Vox says I am active and started billing?
So this is till not sorted, yet I have been billed. I have no active line. I just chatted to Frogfoot and she says they are still resolving it. Yet Vox says I am active and started billing?
CA
Charmaine A's update17 Apr 2023, 08:18
Reviewer Update
Good day
So this is till not sorted, yet I have been billed. I have no active line. I just chatted to Frogfoot and she says they are still resolving it. Yet Vox says I am active and started billing?
So this is till not sorted, yet I have been billed. I have no active line. I just chatted to Frogfoot and she says they are still resolving it. Yet Vox says I am active and started billing?