Cheating their customers

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Sales Order Logged Hi Tinyiko Pertunia Shilenge

Now that your order has passed the RICA process, we can get going with connecting your world with fibre.

There are four steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:

There are a couple of things we would need to know before we move to Step 1 of the process which will help us in getting your Fibre up and running soonest:

Step 1: Vox places order with Openserve - the infrastructure provider (up to 2 working days) You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Openserve will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.

Step 2: Openserve Installation (up to 14 working days if your suburb or complex is live) Once your Vox Fibre order has been accepted, you will be contacted by Openserve to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.

Step 3: Line Configuration & Testing by Openserve Openserve will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order. Once this is complete, Openserve will give Vox the thumbs up and handover the Fibre line to us...

NB: Please note that we don't always receive the handover notification on the same day the installation is completed. If you are in a hurry, please let us know the moment your installation has successfully been completed, and we will move your order to the next step of the process.

Step 4: Router Configuration & Installation by Vox Up to 5 working days (Depending on Vox engineer and your availability) A Vox engineer will visit your home at your earliest convenience to configure and install the WiFi-enabled Router and get you connected to our fast, reliable and futureproof fibre internet!

Covid-19 Precautionary measures During the lockdown and national state of disaster, Vox will be taking all precautions to ensure that staff, contractors and our customers are protected. We have equipped all staff and approved contractors with gloves, hand sanitiser and masks. We have implemented a FTTH router self-install process should you as our valued customer prefer this method of installation. You will be presented with this option by one of our friendly agents on the scheduling of your router installation / delivery.

Vox requires an official handover from Openserve prior to installation.

The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on progress of the deployment once a month.

For any enquiries please email us at ***.

Kind regards, The Vox Team

P.S. We have also created this video on how to get the most out of your Fibre connection (where to place your WiFi-enabled router, etc).

Vox Telecom