AW
Anastasia W
1 reviews | Active since Oct 2017
07 Mar 2022, 09:15
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Worst service ever they are ***** and ******* they cancel contracts and charge you triple everytime even when you call them they refuse to assist i recently received an invoice of R6000 and when you ask for an explanation they just say due to non payment even when you pay triple its not enough. Please do not use this service.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Mar 2022, 10:09 Good day, Anastasia V
Thank you for your review.
Kindly note that the details of this query has been sent to the Collections Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Collections Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2022, 10:09
Official
Good day, Anastasia V
Thank you for your review.
Kindly note that the details of this query has been sent to the Collections Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Collections Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AW
Anastasia W's updateReviewer Update
07 Mar 2022, 12:35There is no point i have called many time wasting my own time and money.
You cancel services without consent and when asked you are blissfully unaware i am not the only person going thru this infact i have friends dealing with the same problem so that means that this is how Vox makes money by doing in customers you should not call yourselfs a leading provider because you are not.
Nobody is perfect but you take it to a new level
You cancel services without consent and when asked you are blissfully unaware i am not the only person going thru this infact i have friends dealing with the same problem so that means that this is how Vox makes money by doing in customers you should not call yourselfs a leading provider because you are not.
Nobody is perfect but you take it to a new level
AW
Anastasia W's update07 Mar 2022, 12:35
Reviewer Update
There is no point i have called many time wasting my own time and money.
You cancel services without consent and when asked you are blissfully unaware i am not the only person going thru this infact i have friends dealing with the same problem so that means that this is how Vox makes money by doing in customers you should not call yourselfs a leading provider because you are not.
Nobody is perfect but you take it to a new level
You cancel services without consent and when asked you are blissfully unaware i am not the only person going thru this infact i have friends dealing with the same problem so that means that this is how Vox makes money by doing in customers you should not call yourselfs a leading provider because you are not.
Nobody is perfect but you take it to a new level
Vox Telecom's replyOfficial
10 Mar 2022, 15:32 Good day, Anastasia V Thank you for your patience whilst this matter was being investigated. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. We can confirm that the Accounts Department did contact you pertaining to your billing dispute and the outcome thereof. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply10 Mar 2022, 15:32
Official
Good day, Anastasia V Thank you for your patience whilst this matter was being investigated. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. We can confirm that the Accounts Department did contact you pertaining to your billing dispute and the outcome thereof. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox