Cheaper isn't always better

I have signed up for a fiber to the home package at my new residence purely because the package seemed affordable. However it costed me more to move away from Afrihost to this deplorable "service provider". The previous home owner has a existing contract or whatever and I needed my line to be released from Vumatel which was done. Vumatel confirmed this happened and I needed vox to accept my proof of address to switch my ISP. However,this can't be done if Their staff doesn't respond to multiple emails. I've emailed a Yolanda multiple times yet vox have the nerve to tell me Vumatel is the issue. A gent by the name of Lucky responds to mails and calls, however Yolanda doesn't. Not can she be reached on the phone. This is 1 deplorable telecom company I had the displeasure of dealing with and wouldn't recommend them. Even their logged tickets to their "help" mail doesn't receive attention.