TH
Tristan H
1 reviews | Active since Dec 2017
24 Sept 2021, 09:23
Charging me more than the contract
Iv been struggling to get my account sorted for the last 3 months, iv sent mails iv contacted the accounts department, you name it and iv tried it, they keep billing me R1050 when the package I took is R899. I called again today if this matter is not resolved shortly I will be canceling with Vox due to *** customer service, the technical department is more willing to help than the accounts department themself and it’s not even their job.
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Vox Telecom's replyOfficial
24 Sept 2021, 15:01Good day Tristan H,
We have received your request on our HelloPeter platform, thank you.
Unfortunately, we have not been able to allocate this query to YOUR Vox Account with the information provided in the original correspondence.
The ID number and the Vox account number both belong to two different customers. The mobile number is not linked to an account on our system.
Kindly provide us with YOUR Vox account number so we may investigate the complaint.
Thank you in advance
We have received your request on our HelloPeter platform, thank you.
Unfortunately, we have not been able to allocate this query to YOUR Vox Account with the information provided in the original correspondence.
The ID number and the Vox account number both belong to two different customers. The mobile number is not linked to an account on our system.
Kindly provide us with YOUR Vox account number so we may investigate the complaint.
Thank you in advance
Vox Telecom's reply24 Sept 2021, 15:01
Official
Good day Tristan H,
We have received your request on our HelloPeter platform, thank you.
Unfortunately, we have not been able to allocate this query to YOUR Vox Account with the information provided in the original correspondence.
The ID number and the Vox account number both belong to two different customers. The mobile number is not linked to an account on our system.
Kindly provide us with YOUR Vox account number so we may investigate the complaint.
Thank you in advance
We have received your request on our HelloPeter platform, thank you.
Unfortunately, we have not been able to allocate this query to YOUR Vox Account with the information provided in the original correspondence.
The ID number and the Vox account number both belong to two different customers. The mobile number is not linked to an account on our system.
Kindly provide us with YOUR Vox account number so we may investigate the complaint.
Thank you in advance