FH
Frederick H
1 reviews | Active since Nov 2014
27 Sept 2024, 15:15
Charging for router
A couple months ago I cancelled my vox account and tried a new provider.I wasnt happy with the new provider and went back to Vox.I told them I have a router that I got from Busybuy 3 years ago but the came to install a new router.I told the techn that he can take the old router and he said no they will fetch it.Nobody came to fetch the router and now they want me to pay to courier it to Jhb.Meanwhile they charge me R2000 for a router that I had for 3 years and through Busybuy.I wont pay for anything.If the matter isnt resolved I am cancelling the new account.I wouldnt recommend their service.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
27 Sept 2024, 15:29Good day, Frederick
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply27 Sept 2024, 15:29
Official
Good day, Frederick
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
FH
Frederick H's updateReviewer Update
27 Sept 2024, 15:51Please dont phone me.The people that phone are rude and the 1 says 1 thing and the other says something else.If you try and decuct any money from my bank account without me signing a debit order like 2 months ago I will open a case of *****.Keep all your replies via email
FH
Frederick H's update27 Sept 2024, 15:51
Reviewer Update
Please dont phone me.The people that phone are rude and the 1 says 1 thing and the other says something else.If you try and decuct any money from my bank account without me signing a debit order like 2 months ago I will open a case of *****.Keep all your replies via email
Vox Telecom's replyOfficial
30 Sept 2024, 10:34 Good day, Frederick
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards
Vox
Best regards,
Vox Telecom's reply30 Sept 2024, 10:34
Official
Good day, Frederick
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards
Vox
Best regards,
FH
Frederick H's updateReviewer Update
10 Oct 2024, 15:12I told your accounts department and I am telling you for the last time.You got Busybuy to install the router more than 3 years ago.I didnt collect a router so if you want the router come and collect it.I wont return a router on my expense.Please dont contact me again if you dont want to collect it.
FH
Frederick H's update10 Oct 2024, 15:12
Reviewer Update
I told your accounts department and I am telling you for the last time.You got Busybuy to install the router more than 3 years ago.I didnt collect a router so if you want the router come and collect it.I wont return a router on my expense.Please dont contact me again if you dont want to collect it.
Vox Telecom's replyOfficial
10 Oct 2024, 15:28Good day,Frederick
Please see feedback as per VOX***1
Closed: Email From: Vox Telecom Debtors Department [***]
Email Date: 27/Sep/2024 16:05
Subject: Re: Ticket reference number - VOX***1 / account ***
Vox Ticket Update
Ticket Update
We have updated Your Service Request, number VOX***1.
The updated comment to your request is as follows:
We have cancelled on 01 July.
As previously discussed, another courier service cannot be arranged.
Please courier the router to the address listed below in order to credit the R1,999.00 invoice.
The invoice billed due to collection that was unsuccessful.
If router is not returned for credit we require payment
Address for courier:
14 Sterling Road, CentralPoint Innovation District, Warehouse B21, Centurion, 0175
Contact: *** / Maverene Morgan
Kind Regards
Please see feedback as per VOX***1
Closed: Email From: Vox Telecom Debtors Department [***]
Email Date: 27/Sep/2024 16:05
Subject: Re: Ticket reference number - VOX***1 / account ***
Vox Ticket Update
Ticket Update
We have updated Your Service Request, number VOX***1.
The updated comment to your request is as follows:
We have cancelled on 01 July.
As previously discussed, another courier service cannot be arranged.
Please courier the router to the address listed below in order to credit the R1,999.00 invoice.
The invoice billed due to collection that was unsuccessful.
If router is not returned for credit we require payment
Address for courier:
14 Sterling Road, CentralPoint Innovation District, Warehouse B21, Centurion, 0175
Contact: *** / Maverene Morgan
Kind Regards
Best regards,
Vox Telecom's reply10 Oct 2024, 15:28
Official
Good day,Frederick
Please see feedback as per VOX***1
Closed: Email From: Vox Telecom Debtors Department [***]
Email Date: 27/Sep/2024 16:05
Subject: Re: Ticket reference number - VOX***1 / account ***
Vox Ticket Update
Ticket Update
We have updated Your Service Request, number VOX***1.
The updated comment to your request is as follows:
We have cancelled on 01 July.
As previously discussed, another courier service cannot be arranged.
Please courier the router to the address listed below in order to credit the R1,999.00 invoice.
The invoice billed due to collection that was unsuccessful.
If router is not returned for credit we require payment
Address for courier:
14 Sterling Road, CentralPoint Innovation District, Warehouse B21, Centurion, 0175
Contact: *** / Maverene Morgan
Kind Regards
Please see feedback as per VOX***1
Closed: Email From: Vox Telecom Debtors Department [***]
Email Date: 27/Sep/2024 16:05
Subject: Re: Ticket reference number - VOX***1 / account ***
Vox Ticket Update
Ticket Update
We have updated Your Service Request, number VOX***1.
The updated comment to your request is as follows:
We have cancelled on 01 July.
As previously discussed, another courier service cannot be arranged.
Please courier the router to the address listed below in order to credit the R1,999.00 invoice.
The invoice billed due to collection that was unsuccessful.
If router is not returned for credit we require payment
Address for courier:
14 Sterling Road, CentralPoint Innovation District, Warehouse B21, Centurion, 0175
Contact: *** / Maverene Morgan
Kind Regards
Best regards,
FH
Frederick H's updateReviewer Update
10 Oct 2024, 15:51I told you,I am not paying to courier a router that you delivered.I had to contract for more than 2 years so my contract was done.Collect your router for the last time.I will not be replying to any calls or emails.If you dont arrange to collect the router and send me any invoice again or email or sms me again regarding this matter I will open a case of harassment with all the previous emails I mailed.
FH
Frederick H's update10 Oct 2024, 15:51
Reviewer Update
I told you,I am not paying to courier a router that you delivered.I had to contract for more than 2 years so my contract was done.Collect your router for the last time.I will not be replying to any calls or emails.If you dont arrange to collect the router and send me any invoice again or email or sms me again regarding this matter I will open a case of harassment with all the previous emails I mailed.