Charging for no service

Goeie dag

Dankie vir u terugvoering, ek het regtig nie gedink dat R90.00 vir Vox so n groot probleem sou wees, maar duidelik was ek verkeerd. Ek sal julle R90.00 betaal, al het ek geen toegang geahd tot die stelsel nie, nie geweet dat 90.00 julle so sal beinvloed nie.

Dit is volgens my n oneerlike manier van besigheid doen en ek gaan verseker di took op hallo Peter aanmeld.

Auto-Import Ticket Closed We have updated Your Service Request, number VOX***4. The updated comment to your request is as follows: Closed: Email Sent To: Chandre Le Roux [***] Subject: Re: Ticket VOX***4 - FW: VOX***4: Subject: RE: VOX Suspension Notice for account *** - VOX***6 Content: Good day Chandre,

Kindly take note that we have evaluated your credit request and unfortunately the request was declined.

Vox started billing you from when the 3rd party supplier started billing Vox.

12. Set Up and Configuration/ Installation Fees 12.1. Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. 12.2. Should Vox offer to conditionally waive or subsidise this fee and Customer terminates or change (migrate) his/her subscription within twelve (12) months of activating the Access Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated. 12.3. Network operators may charge a separate installation fee, billed d ... truncated ... Updated By: Miss Aloysia Kaynie

Please rate our service: Excellent Sufficient Poor

If you wish to update your service, please reply to this email. This will automatically update your ticket and escalate your original Service Request for re-evaluation. Or you can contact us on +***0 Details of your request: Ticket Mailbox: CS: Service Quality: Help Email From: Chandre Le Roux [***] Email Date: 31/Jul/2019 09:51 To: *** [***];*** [***];*** [***] Subject: FW: VOX***4: Subject: RE: VOX Suspension Notice for account *** - VOX***6 Size: 62KB

Good day

I spoke to Miss Aloysia Kaynie this morning, I am very unhappy. This morning Miss Kaynie informed me that there is not sufficient information on my account to approve the credit.

1. Why was there no proper investigation.

2. 11/06/2019 ? In stallion took place ? I am not disputing this

3. 15/06/2019 ? The morning a young gentlemen came to my house to install the router. (only then was the Wi-Fi available for usage)

4. I was never informed by the sales person that I will have to pay form date of installation. (this is also ... truncated ... If you have any queries, please contact our Support Centre: Kind Regards, The Vox Team

Chandré Le Roux Assistant Credit Manager // Assistent Krediet Bestuurder Finance Shared Service // Finansies Gedeelde Dienste

D +***6 E ***

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-----Original Message----- From: VOX [mailto:***] Sent: 10 August 2019 04:40 To: Chandre Le Roux <***> Cc: ***; ***; ***; ***; ***; ***; *** Subject: VOX Suspension Notice for account *** - VOX***4

Dear Chandre Le Roux

Please find the attached notice of intention to suspend your services.

Regards, Mrs Tatum Lesley Rodgers Debtors Department +***8