EJ
Em J
1 reviews | Active since Aug 2013
05 Dec 2023, 08:11
***** Charges. So Disappointing
I am very dismayed by the tardy treatment from this ISP.
Due to unforeseen circumstances that were beyond my control, I had to move houses after a month's service with them. Let's just say I was 'punished' in a way coz it's been charge after charge! When you call the call center for clarity, none of the seem knowledgeable, that's if they pick up the phone that is. The sales guy wasn't clear about what I should expect. Instead I just got a huge bill, Any prospective VOX clients should be wary!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Dec 2023, 08:59Good day Em J,
Thank you for your review.
The above has been escalated to our sales team for a further investigation.
An agent will be in contact with you soonest to assist further.
Kind regards,
Vox
Thank you for your review.
The above has been escalated to our sales team for a further investigation.
An agent will be in contact with you soonest to assist further.
Kind regards,
Vox
Best regards,
Vox Telecom's reply05 Dec 2023, 08:59
Official
Good day Em J,
Thank you for your review.
The above has been escalated to our sales team for a further investigation.
An agent will be in contact with you soonest to assist further.
Kind regards,
Vox
Thank you for your review.
The above has been escalated to our sales team for a further investigation.
An agent will be in contact with you soonest to assist further.
Kind regards,
Vox
Best regards,
EJ
Em J's updateReviewer Update
05 Dec 2023, 13:44An *********** Vox agent just called to confirm my 'cancellation'! - Where in my complaint did I indicate terminating my account??! You cant even process complaints right! She wasn't of any help with my billing issue ,didn't see the point of her call really.
I was just VENTING about your appalling charges. So, if one does that, does it indicate they are leaving?! I still have 11 months on my contract. This overcharged customer will see her contract till the end. Am still very much around.....
I was just VENTING about your appalling charges. So, if one does that, does it indicate they are leaving?! I still have 11 months on my contract. This overcharged customer will see her contract till the end. Am still very much around.....
EJ
Em J's update05 Dec 2023, 13:44
Reviewer Update
An *********** Vox agent just called to confirm my 'cancellation'! - Where in my complaint did I indicate terminating my account??! You cant even process complaints right! She wasn't of any help with my billing issue ,didn't see the point of her call really.
I was just VENTING about your appalling charges. So, if one does that, does it indicate they are leaving?! I still have 11 months on my contract. This overcharged customer will see her contract till the end. Am still very much around.....
I was just VENTING about your appalling charges. So, if one does that, does it indicate they are leaving?! I still have 11 months on my contract. This overcharged customer will see her contract till the end. Am still very much around.....
Vox Telecom's replyOfficial
05 Dec 2023, 14:50Good day EM J,
The accounts team will be in touch to advise on billing.
Kind regards,
Vox
The accounts team will be in touch to advise on billing.
Kind regards,
Vox
Best regards,
Vox Telecom's reply05 Dec 2023, 14:50
Official
Good day EM J,
The accounts team will be in touch to advise on billing.
Kind regards,
Vox
The accounts team will be in touch to advise on billing.
Kind regards,
Vox
Best regards,