1 reviews | Active since Aug 2013
Charged pro-rata for the same product twice in once month...HOW IS THAT POSSIBLE?
Once again I am back wondering how VOX can have such a great service but the administration thereof is a laughing matter. After numerous phone calls and emails and complaints we finally got the admin of my service sorted. Now we start again to get the finances of my account sorted. Could you please explain how do you charge me 2 pro-rata amounts for the same product in the same month? Please fix this ASAP before the debit order goes off....PLEASE!!!!!!!!!!!!!
Good Evening Corne,
Our sincerest apologies for this.
We have escalated this matter through to our Accounts department to attend to this first thing tomorrow morning.
Your reference for this is VOX***
Please note that we are treating this as a top priority matter.
Thank you,
Regards,
Vox
Good Evening Corne,
Our sincerest apologies for this.
We have escalated this matter through to our Accounts department to attend to this first thing tomorrow morning.
Your reference for this is VOX***
Please note that we are treating this as a top priority matter.
Thank you,
Regards,
Vox
Good morning Corne,
As per the feedback we have received our Accounts Department has been in contact with you this morning in order to inform you that the billing on your account has been corrected and the credit memo has been loaded to your account.
Regards,
Vox
Good morning Corne,
As per the feedback we have received our Accounts Department has been in contact with you this morning in order to inform you that the billing on your account has been corrected and the credit memo has been loaded to your account.
Regards,
Vox