Charged more - faults on account - staff not caring

And once again after two days of no one getting back to me – I need to complain on social media. 2 weeks ago I noticed that I was paying almost 30% more for the exact same product on your website, I also had to go on a rant for two days just for someone to get back to me. Someone phoned and said it is a simple migration process to get me to pay the new lower amount and that I will only start paying from the 1st of may. Currently, I am being charged two fibre lines, two data accounts ON ONE LINE – how is that even possible? I have tried to phone about 5 times since yesterday, and have all the records to prove it. No one cares. No one takes responsibility – even after admitting yesterday that the mistake is on their side. Fix the account, or even just try to keep in touch on where you are with the process. How many other clients pay more for the exact same service? Why is vox not trying to let customers know that there may be a cheaper amount top pay? Just keeping quiet. 100s of clients must be suffering from the same issue. Sounds very suspicious..