1 reviews | Active since Jun 2012
Charged for Unwanted Hardware
Such a frustration! Vox asked for my details to pick up my router, now I suddenly have a R2000.00 bill!
I missed their call but I have been responding to every email about this.
I've tried calling, emailing support, contacting on WhatsApp, and using the support portal on their website. I keep getting ignored! Literally no response / not answering their phones.
I've been using Vox for many years and always sign up with them again when I move to a new place. But I'm not sure I'll do that again. If I didn't have a R1000 bill to pay for leaving early, I would cancel right away.
Please, if someone from Vox is reading this, I really don't need another router from you guys (so I don't want to pay for it). You also decided not to collect my router the last time I moved, but you didn't charge me for it then. Why now? I'm more than happy to return both the previous routers you gave me. Just actually come and pick it up.
I did respond to each email that came in about the hardware collection. Yes, I missed the calls but I didn't miss an email.
Thank you Thaniyah for reaching out to me. The router was finally collected and my funds returned to me a few days later.
I really appreciate all your help, Thaniyah. You were great to work with through this process.
Much appreciated!
Brando
I did respond to each email that came in about the hardware collection. Yes, I missed the calls but I didn't miss an email.
Thank you Thaniyah for reaching out to me. The router was finally collected and my funds returned to me a few days later.
I really appreciate all your help, Thaniyah. You were great to work with through this process.
Much appreciated!
Brando