1 reviews | Active since Mar 2013
Charged for their incompetence
I had a new installation in April 2023. The technicians for Vumatel did the installation, the worst experience I had ever had.
I had the router from my previous address, so when the technicians did the new installation they didn't uplift the router from my previous address, saying someone else would collect it.
On the 16th October, my landlady messaged me to say that someone was there to collect 'something', no identification or documentation was available. I was at work at the time. This individual told her he would come back. No one returned. I can only assume that it was the person coming to collect the router. To date no one has returned. In the meantime Vox has charged me for this. When I called to enquire, I was told that a call would be logged and someone would be in touch.
If VOX are incapable of managing a process the client should not be penalised for their incompetence. I am not surprised that they are no longer in at least the 5 internet providers. They clearly can no longer manage the volumes. Stay away....
Thank you for your post.
Kindly note that the details of your complaint has been sent to the logistic team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the logistic team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox