CHARGED FOR SERVICE BUT WE DON'T HAVE INTERNET TO OUR NEW HOUSE

Yesterday my wife received a double debit from VOX although we have no contract with them. In March we moved into a house we bought that was serviced by VOX. Because there was already fibre installed, we decided to go with VOX after finding a business card on a shelf. VOX told us they were unable to assist as we need proof from the previous account holder that they have canceled the line and the proof we need to submit to VOX as part of our application. They claimed it would be ********* and amount to ***** if they were to release the line to me while they still had a paying customer associated with said address. The previous owners son was the account holder, and after running around for Vox, he told us he had canceled his service in January and the line was active until end March. Vox wanted us to contact Vumatel to release the line and tell them we had bought the house. This was too much homework and we decided to see for another service provider. Enter WebAfrica. They emailed us on the same day of making the query to indicate that they have been successful in getting Vumatel to release the line for them to provide the service. In slithers Vox two days later to say someone would be coming to install the fibre to the property (remember, fiber already installed). We notified Vox that we told them (via email) we will not be using their services because they were unable to assist from the start. Three days later they call to say a tech would be coming to install the fiber and the router. Again they were sensitized about the service not being required, and they confirmed it being on the system but Brad who was dealing with it has not canceled the order. Jump ahead 4 weeks into lockdown, we have no internet to the house, not from WebAfrica or Vox. No router no service. No tech visit. NADA! VOX has the audacity to send us a bill from middle of March to end of April for services provided..... WHAT THE F@CK VOX? What services did you provide? Who was the tech who came to my property to install the router? On what day? Please send us the signed acceptance of the service installed. To take it further, Vox told my wife she'll be responsible for a R2400 cancelation charge for the service.. AGAIN.... WHAT SERVICE? Vox is using the lockdown to make money off people because we're confined to our homes and no one can visit their offices to get answers to their thievery. Sort this out VOX or we will surely see you in court.