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Smanga S

1 reviews | Active since Aug 2019

12 Jan 2024, 13:09

Charged for a sim that doesnt work!!

Hi

Can someone please refund my money back that just went through from my bank, I have asked countless times for you guys to cancel this service because I am absolutely not happy with your service, I am utterly disappointed and so disgusted with this service. Now I am billed for a sim card that hasnt even worked the entire month, what am I being charged for?

I have logged so so many tickets with you asking to assist with this sim card and no one has assisted.. and now you have the audacity to pull from my account?? This service has been the worst I have ever experienced.. I have not accepted any debicheque from you to debit from my account.

Please refund me of my money taken today, I am writing this message on Hello Peter as well so they do not get ****** like this, I would like my money back by today...

I had asked for this sim to be cancelled, and I received the below quoted message from Lee-Ann.... so why hasn't this sim been cancelled?????????

Below is a message they sent me last month

*"Good Morning ,*

*I trust you are well.Please note that the cancellation for the sim has been logged with immediate effect , we have also requested and logged a credit request and awaiting management approval on the credit.*

Till this day I am still waiting!

*Please refund my money back*

0
Replies (9)
Vox Telecom
Vox Telecom's reply12 Jan 2024, 14:23
Official
Good day,Smanga 
Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 

We will provide feedback to you soonest. 
 
Kind Regards, 
Vox 

Best regards,

Vox Telecom
Vox Telecom's reply18 Jan 2024, 08:20
Official
Good day, Smanga

 *** (Levert Sibeko) 

Thank you for your patience whilst this matter was being investigated. 

Please email Vox ( *** ) proof of banking (not older than 3 Months )
This was requested on email sent 16.01.2024 ref VOX***9 for refund to be paid for account.

Please do not hesitate to contact us on *** or email *** 


Regards 
Vox

Best regards,

Vox Telecom
Vox Telecom's reply18 Jan 2024, 14:06
Official
Good day,  Smanga 
 
Thank you for your patience while this matter was being resolved. 
The refund has been approved.

Regards
Vox

Best regards,

SS
Smanga S's update21 Jan 2024, 06:32
Reviewer Update
Good Day,

Please note that My refund was not in full, I almost received just half of it, where is the rest of it?
SS
Smanga S's update21 Jan 2024, 06:42
Reviewer Update
Please see on email ref VOX***9

I have attached from my statement what was debitted and what was refunded.
Vox Telecom
Vox Telecom's reply26 Jan 2024, 12:43
Official
Good day, Smanga

We received confirmation that the fees for January will also be refunded today.

Regards 
Vox

Best regards,

SS
Smanga S's update29 Jan 2024, 11:20
Reviewer Update
Good Morning,

Thank you, I have received my refund.
SS
Smanga S's update30 Jan 2024, 06:59
Reviewer Update
Good Day,

Can my account please be canceled completely, I received the following email:

"Dear S,Please find attached the invoice and account statement for your Vox services.You are currently paying by Credit Card, please ensure enough funds are available on the payment date."
Vox Telecom
Vox Telecom's reply30 Jan 2024, 07:31
Official
Good day, Smanga
  
 A request has been logged with the relevant department for assistance.
 Your ***
 
 Kind regards - Vox

Best regards,