1 reviews | Active since Nov 2013
Charge for downgrading an existing service from Pro to Basic
I initially signed up for a Pro service for a 20/2 fibre + vobi +sim. the vobi did not work and after a couple of calls to the support centre I decided to rather not keep the pro but downgrade to basic. I have now been billed for the cancellation of the pro service R900+despite the fact that this is a downgrade not a cancellation! I have stated that I am not prepared to pay this as I feel this is ******ion and an abuse of their contact. This does not represent customer service
Good evening Hamish, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox
Good evening Hamish, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox
Good day Hamish,
As per feedback received, a credit has been loaded on your account. The amount of R999.00 could not be credited to your account as this is expenses for the underlying network for the pro package, however the package was cancelled – as per your request.
An updated statement was sent to yourself.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox.
Good day Hamish,
As per feedback received, a credit has been loaded on your account. The amount of R999.00 could not be credited to your account as this is expenses for the underlying network for the pro package, however the package was cancelled – as per your request.
An updated statement was sent to yourself.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox.