Change of Ownership - Failure

This is regarding a request made to change ownership of my account. The first request was made on the 27th Feb 2023. Reference number: VOX***7.

I requested that the account be move to my mother's name, as I no longer reside in South Africa and my mother stays on the premised and uses the account.

She has had various conversations with individuals that has told her anything from, the account has already been transferred to the account still has to be transferred.

I once again received the invoice on the 22 April 2023, meaning the account is still in my name.

Please, can someone get this resolved. All the details for the transfer has been supp**** in the original request mentioned above.

The telephone number supp**** is not mine, but my mother's.