TN
Tieho N

1 reviews | Active since Feb 2010

01 Dec 2023, 11:02

change of amount during the contracted period

this year i decided on taking a vox UPS which is a contract for 12 months, keep in mind it a 12 months contract stating that this product will be this much for the duration on the contract and then out of nowhere they increase the amount of the contract during the cause of the contract. this is ridiculous because when i took the contract it said whatever amount for 12 months how do they just decide to change the amount. it is not even about the increased amount but that is a contract for a specific duration why do they change the amount during the contract

0
Replies (2)
Vox Telecom
Vox Telecom's reply01 Dec 2023, 11:37
Official
Good day, Tieho

Thank you for your review. 
 
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
 
We will provide feedback to you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply04 Dec 2023, 13:56
Official
 Good day, Tieho

Kindly note that we have received confirmation that you have been contacted and advised on the annual price increase.

Should you have further enquiries , please do not hesitate to contact us on ***/ ***.

Kind Regards, 
Vox