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FELICIA S

1 reviews | Active since Sept 2015

05 Feb 2024, 08:10

Chaeyed for days no connection due to Vox

Good Day

Kindly note that our connection was down from 5th Jan for 12 days until Vox came out to replace their box which was damaged by lightning

I don't feel we should be charged for those days as the delay was from Vox side to come out.

We reported it on numerous occasions as my husband works from home and we had to buy data.

Why must we now be told we have to pay for days not connected?

I do feel those days should ne credited to my account due to Vox.

Please send me a new statement and credit the days we had no connection due to Vox error.

0
Replies (3)
Vox Telecom
Vox Telecom's reply05 Feb 2024, 08:42
Official
Good day, FELICIA
 
 Thank you for your post. 
 
 Kindly note that we have sent the details of your complaint to the debtors team for assistance. 
 
 We will be in contact with you soonest to assist. 
  
 Kind Regards, 
 Vox 
FS
FELICIA S's update05 Feb 2024, 09:07
Reviewer Update
I've been liaising with your debtor's and they say they can't credit days no connection.

I've been with Vox for 4 year's

How does Vox expect me to pay for no connection due to Vox not coming out to replace damaged unit

Evertime i requested feedback it stated 72 hour's

We had to purchase our own data during that time even though we stated my husband works from home.

There was mo urgency

Please credit for the 12 day's
Vox Telecom
Vox Telecom's reply07 Feb 2024, 15:37
Official
Good day, Felicia S
  
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox