SN
Simnikiwe N

1 reviews | Active since Jan 2018

14 Mar 2025, 08:11

****

If anymore wants to take home fibre connection with vox, dont do it run for your life. Two months ago i had fibre installed by VOX. The fibre in two weeks of installation was buffering and would go off if its raining or there is wind. I have logged so many tickets with them as the network is unstable and goes off and on. The past week we have not had internet connection and i have been sent from pillar to post. My account with them is up to date but i have not enjoyed any internet connection, everytime i am calling they say they escalating it but no one has gone to the house. When i want to cancel they saying i am liable for a cancelation fee, how am i liable if for something that is clearly thier fault? Iam not cancelling because of nice time i am cancelling because i am wasting money paying for something that does not work.

0
Replies (3)
Vox Telecom
Vox Telecom's reply14 Mar 2025, 08:25
Official
Good day,  Simnikiwe N 

Thank you for your review. 
 
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged. 

 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
SN
Simnikiwe N's update14 Mar 2025, 08:30
Reviewer Update
They have been escalating this whole week, i have no hope i am stuck without having internet this whole week, now imagine a weekend in the blank. I have no hope at all.
Vox Telecom
Vox Telecom's reply20 Mar 2025, 09:33
Official
 Good day, Simnikiwe
 
 Thank you for your patience while this matter was being investigated.
 
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vodacom restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us
 
Kind Regards,
Vox