Carefull with signing up

In September 2016 I signed for Vox Fibre 4 Meg through their agent Ryan Carmichael. Several calls to try and contact him to follow up on status, conclusion but nothing, etc All signed up via e mail we awaiting fibre to be connected by Vumatel. In January 2017 I managed to be connected and immediately my account started running. In June 2017 I realised that I am being charge for 10 Meg line. On enquiery in July 2017 I am told that I am actually still paying for the ADSL line as well as the 4 Meg fibre line. The sales agent never informed me that I should have cancelled the ADSL and nobody picked up that the same address is having ADSL as well as Fibre. Also that the ADSL is not used at all - no data downloads on ADSL. The accounts department immediately informed me that my account will be rectified and debit order for August will be corrected and that July be credit. Also that it would be referred for possible credit for the full period due to the oversight by the Sales Agent. But at the end of August once again the incorrect amount is debited from my bank. I immediately reversed the amount as well as the previous month to ensue the credit for the over payment. Then the golden silence started. All I heard from their accounts department is that I owe the R1500(+_) of under payment, correction for only month, i.e. August. From there I made several calls and every time I am told that my ticket will be referred for consideration of credit. Not a word! After several e-mails trying to settle the matter and hopefully be credited however I receive a SMS that my ticket has been closed. On enquiry nobody could tell me what the resolve of the ticket is. Low on behold on 2 September the full amount is simply debited from my account. Only credit received for one month.

So be warned. Don't trust the sales agent and when you have to deal with the accounts department steel yourself.