KK
Kadi K
1 reviews | Active since Dec 2022
09 Dec 2022, 10:59
Capturing Consumer data takes 48 working hours ?
I don't understand why I have to beg for your service as a paying client.
I logged a fibre request on the 1st of December - only on the 4th of December, I was called by an installer from MetroFibre to confirm my delivery address, which happens to be incorrect. Been on back-and-forth calls to get this rectified. I am then told it will take 48 WORKING HOURS to have this fixed.
What kind of service providers are you? When it comes to fund collection you guys are too quick to take us to debt collectors, Is it fair ?
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
09 Dec 2022, 11:30Good day, Kadi K
Thank you for the review , we also received your complaint on Twitter.
your ref VOX***9-T1
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review , we also received your complaint on Twitter.
your ref VOX***9-T1
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply09 Dec 2022, 11:30
Official
Good day, Kadi K
Thank you for the review , we also received your complaint on Twitter.
your ref VOX***9-T1
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review , we also received your complaint on Twitter.
your ref VOX***9-T1
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
KK
Kadi K's updateReviewer Update
09 Dec 2022, 11:34Alistar from MetroFibre just called me to schedule an appointment to install but he says the Fibre will not be activated because VOX needs to deliver a Router. I do have a Fibre Supporting router - Can they use it to activate Fibre connection. I cannot afford not to have Connection for another 3-4 working days.
KK
Kadi K's update09 Dec 2022, 11:34
Reviewer Update
Alistar from MetroFibre just called me to schedule an appointment to install but he says the Fibre will not be activated because VOX needs to deliver a Router. I do have a Fibre Supporting router - Can they use it to activate Fibre connection. I cannot afford not to have Connection for another 3-4 working days.
KK
Kadi K's updateReviewer Update
09 Dec 2022, 14:19Please advise
KK
Kadi K's update09 Dec 2022, 14:19
Reviewer Update
Please advise
KK
Kadi K's updateReviewer Update
12 Dec 2022, 14:13I am still waiting for you guys to get back to me, I had the Fibre testing done today! Please bring the cables to connect the router
KK
Kadi K's update12 Dec 2022, 14:13
Reviewer Update
I am still waiting for you guys to get back to me, I had the Fibre testing done today! Please bring the cables to connect the router
KK
Kadi K's updateReviewer Update
12 Dec 2022, 14:13And activation !
KK
Kadi K's update12 Dec 2022, 14:13
Reviewer Update
And activation !
KK
Kadi K's updateReviewer Update
20 Dec 2022, 13:20CAN YOU PLEASE RESPOND TO YOUR DM's FOR ONCE !! THIS ORDER WAS PLACED ON THE 2ND OF DECEMBER, ITS THE 20TH TODAY. COME ON GUYS
KK
Kadi K's update20 Dec 2022, 13:20
Reviewer Update
CAN YOU PLEASE RESPOND TO YOUR DM's FOR ONCE !! THIS ORDER WAS PLACED ON THE 2ND OF DECEMBER, ITS THE 20TH TODAY. COME ON GUYS