Can't tell if the service is bad, I have yet to see any.

Me😡

My internet connection keeps resetting, which makes me lose my active sessions, why is this happening? 08/03/2025, 15:12

Me😡

After Vuma fixed the line and after spending almost 2 hours with one of your Techs after that my internet has started dropping again, just like it did when I initially opened the ticket. Please get this fixed. 09/03/2025, 18:01

Me😡

at 12:49 I had another disconnection event. 11/03/2025, 12:52

Me😡

There has been at least 2 more disconnection since I last updated this ticket 11/03/2025, 13:27

Me😡

There have been at least 3 more disconnects since my last update, please tell me what is going on. Where is the break, what causes the reset, is it the line, the ONT, the router. What is the log content around the disconnection events. I don't understand why this is taking so long to isolate. 11/03/2025, 22:36

Me😡

I need an update on where the fault finding on this problem is. I'm heading to bed, but I expect an email report in my inbox tomorrow morning. This is a ridiculous lack of urgency to solve my problem. Imagine if I showed the same amount of urgency when it came to paying my invoice. Get this sorted or I'll move this discussion to hello peter. 11/03/2025, 22:42

Me😡

Still no feedback or fix for the problem. 12/03/2025, 09:01

I got no feedback from Vox, what I did get was a marketing email. Well done Vox team for showing us your priorities. If there was an option for Zero stars you would get that.