MB
Marco B
1 reviews | Active since May 2017
12 Nov 2023, 16:06
Can't Resolve a connectivity issue after two months!!!
After 2 months of troubleshooting my line with Vox Telecom, back and forth between multiple Technicians my line is pretty much unusable constant network drops and tons of packet loss.
I had explain myself several times to Vox to let them know what the problem is. They sent multiple technicians to my premises and they couldn't solve the problem. Yet they still debit you the full amount and expect you to follow their terms and conditions and they can't even provide a working internet line to you.
I am approaching the ISPA for this terrible service, I am sick and tired of this company!
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
12 Nov 2023, 16:49 Good day Marco B Thank you for your post. Kindly note that the details of your complaint has been sent to technical support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply12 Nov 2023, 16:49
Official
Good day Marco B Thank you for your post. Kindly note that the details of your complaint has been sent to technical support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's replyOfficial
16 Nov 2023, 10:07 Good day, Marco B
Thank you for your patience whilst this complaint was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Nov 2023, 10:07
Official
Good day, Marco B
Thank you for your patience whilst this complaint was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
