Cant get through on the line for assistance

Item: Vox Telecom
Rating: 3
Author: FJ P

Been struggling 2 weeks to get hold of someone to assist with a query regarding moving my fibre to a new address. Everytime i call i have to hear that i am caller 105 or caller 112 in the line.

Please can someone from Vox get in touch as i have also tried twice for a call back and still waiting.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

17 Mar 2023, 15:04

Good day,FJ Pretorius

Thank you for your review.

Kindly note that the details of your query has been sent to the Sales team to assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply17 Mar 2023, 15:04

Official

Good day,FJ Pretorius

Thank you for your review.

Kindly note that the details of your query has been sent to the Sales team to assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's replyOfficial

23 Mar 2023, 11:03

Good day, FJ Pretorius

Thank you for your query.
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has assisted you pertaining to your query and the outcome thereof.

Regards
Vox

Vox Telecom's reply23 Mar 2023, 11:03

Official