Can't get muxch worse than this

Is there only one person in the call center? Disgraceful service. Having to pay for a service that is not being provided and it's next to impossible to get hold of someone to sort it out. Don't leave a call back you're wasting your time there too😡 Now I suppose I'm going to get the automated reply that eventually, maybe one day, Vox might either call back or pick up the phone