AH
Andrew H
1 reviews | Active since Apr 2024
09 Apr 2024, 15:15
CANT COMPLAIN ABOUT THE CUSTOMER SERVICE - BECAUSE THERE IS NONE
Vox - how is it possible to actually get someone to sort out an issue - I had a problem with my ups - after fighting a new one was delivered - 2 days later i got a phone call to say oh by the way you now owe us R6000.00 for the new ups! Why the old one was never collected or tested!!!! eventually the old one gets collected - still no feedback on what the issue was! my account has now been suspended as i have not paid the R6000 - have numerous ticket references, have called in numerous times to be told i am 65 in the que - have sent emails to everybody at vox that could possibly assist - and STILL NO FEEDBACK!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
09 Apr 2024, 15:44Good day, Andrew H
Thank you for your review.
Kindly note that the details of your query has been sent to the Lab Engineer team to investigate and assist.
The account is not suspended currently , and hardware was sent fort testing.
In case of a lightning strike, the customer need to claim from own insurer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Lab Engineer team to investigate and assist.
The account is not suspended currently , and hardware was sent fort testing.
In case of a lightning strike, the customer need to claim from own insurer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2024, 15:44
Official
Good day, Andrew H
Thank you for your review.
Kindly note that the details of your query has been sent to the Lab Engineer team to investigate and assist.
The account is not suspended currently , and hardware was sent fort testing.
In case of a lightning strike, the customer need to claim from own insurer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Lab Engineer team to investigate and assist.
The account is not suspended currently , and hardware was sent fort testing.
In case of a lightning strike, the customer need to claim from own insurer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Apr 2024, 09:44Good day , Andrew H
The review of 09 April is still open and vox is actively attending.
The hardware was send to our suppliers to be inspected by their RMA department.
They will send report once done with fault finding analysis.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
The review of 09 April is still open and vox is actively attending.
The hardware was send to our suppliers to be inspected by their RMA department.
They will send report once done with fault finding analysis.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Apr 2024, 09:44
Official
Good day , Andrew H
The review of 09 April is still open and vox is actively attending.
The hardware was send to our suppliers to be inspected by their RMA department.
They will send report once done with fault finding analysis.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
The review of 09 April is still open and vox is actively attending.
The hardware was send to our suppliers to be inspected by their RMA department.
They will send report once done with fault finding analysis.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
AH
Andrew H's updateReviewer Update
30 Apr 2024, 15:10Good day Vox - i have just had feedback from the rudest person i have ever spoken to! So my old ups was lost for 2 months which apparently wasnt your issue - i have misused my old ups - as it wasnt a lightning strike but a surge of some sort - so my tv is the only thing ever plugged into my ups and that is still working!!!!!!!!!!!!! i get told pay or we will hand you over. Not only is your service bad but when an agent does call they are the most obnoxious telesales/consultant i have ever dealt with. Do me a favour vox - please return my old ups as i will NOT be paying for the new one after what i heard the issue is and i will get it tested myself - after which i will definitely be cancelling my subscription
AH
Andrew H's update30 Apr 2024, 15:10
Reviewer Update
Good day Vox - i have just had feedback from the rudest person i have ever spoken to! So my old ups was lost for 2 months which apparently wasnt your issue - i have misused my old ups - as it wasnt a lightning strike but a surge of some sort - so my tv is the only thing ever plugged into my ups and that is still working!!!!!!!!!!!!! i get told pay or we will hand you over. Not only is your service bad but when an agent does call they are the most obnoxious telesales/consultant i have ever dealt with. Do me a favour vox - please return my old ups as i will NOT be paying for the new one after what i heard the issue is and i will get it tested myself - after which i will definitely be cancelling my subscription