BW
Bennie W
1 reviews | Active since Jul 2019
12 Jul 2021, 12:29
Cannot get lower fibre pricing.
Vox recently dropped its fibre prices. I am on a month-to-month so I assumed that the lower prices will apply to my account. But that is not the case. I had to call to get it on the new lower pricing and now all of a sudden they required all sorts of RICA documentation. Such as certified copies for ID Document, which is very hard to get in the mids of the L4 Lockdown. It is straight out a money grab.
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Replies (2)
Vox Telecom's replyOfficial
12 Jul 2021, 13:22Good day, Bennie D
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply12 Jul 2021, 13:22
Official
Good day, Bennie D
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Best regards,
BW
Bennie W's updateReviewer Update
14 Jul 2021, 09:32I was contacted by Sahil from Vox and in the end, he went over and above to resolve this complaint. I am now a happy customer again. I never have connection issues, so Vox is an excellent service provider in that way, it was just the billing, but that is now satisfactorily resolved.
BW
Bennie W's update14 Jul 2021, 09:32
Reviewer Update
I was contacted by Sahil from Vox and in the end, he went over and above to resolve this complaint. I am now a happy customer again. I never have connection issues, so Vox is an excellent service provider in that way, it was just the billing, but that is now satisfactorily resolved.