JC
Jean C
1 reviews | Active since Jan 2022
03 Jan 2022, 08:37
Cancelled in error
On the 2nd of December 2021 i phoned and emailed that I would like my fibre to be cancelled on 31 Jan 2022 as we are immigrating. On the 31 Dec I realised that i do not have any fibre connection, meaning it was cancelled. No one could help me and Vox does not take responsibility. They are very ***********, I had to buy data out of my own pocket as I work from home. I have asked 3 households to cancel their Vox fibre lines, I have also posted this on Instagram and Facebook to show how useless and *********** Vox is.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
03 Jan 2022, 09:39Good day Jean C,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Jan 2022, 09:39
Official
Good day Jean C,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Best regards,
JC
Jean C's updateReviewer Update
03 Jan 2022, 09:57You guys dont reply. You are *********** to help. I did a screen recording. I was on the phone with Vox for 33 minutes and STILL cant help. Useless company
JC
Jean C's update03 Jan 2022, 09:57
Reviewer Update
You guys dont reply. You are *********** to help. I did a screen recording. I was on the phone with Vox for 33 minutes and STILL cant help. Useless company
Vox Telecom's replyOfficial
03 Jan 2022, 10:39Good day Jean C,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Jan 2022, 10:39
Official
Good day Jean C,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Best regards,
JC
Jean C's updateReviewer Update
03 Jan 2022, 16:40Still waiting for a reply from you. What a useless company. I have a whole bunch of names that is going to be going public. People that are *********** to work at Vox. People that does not know what they doing.
JC
Jean C's update03 Jan 2022, 16:40
Reviewer Update
Still waiting for a reply from you. What a useless company. I have a whole bunch of names that is going to be going public. People that are *********** to work at Vox. People that does not know what they doing.