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rolen R
1 reviews | Active since May 2019
27 Jun 2023, 12:52
Cancelled Contract
I jointed VOX in 2019 and cancelled my contract in June 2022 due to moving residence. I received correspondence about a week ago advising that i will be charged for not returning the router. I call the Vox call centre and request that the router be collected from my new addess. Today a was debited R1210.00 for a 3 year old router. I have been holding on for 30 mins for a agent to answer. Pathetic service as always. I cancelled the contract 1 year ago and now you contacting me for a router. Stop debiting my account and come collect your router.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Jun 2023, 14:02Good day, rolen R
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jun 2023, 14:02
Official
Good day, rolen R
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
rR
rolen R's updateReviewer Update
04 Jul 2023, 05:56To date I haven't received a call from Vox. I have contacted their call center twice to request collection of thier router. This morning I received another invoice. How *********** can this company be? I confirmed with the last agent that they will collect the router and not charge me R1210 for a 3 year old router,1 year after cancelling the contract.
rR
rolen R's update04 Jul 2023, 05:56
Reviewer Update
To date I haven't received a call from Vox. I have contacted their call center twice to request collection of thier router. This morning I received another invoice. How *********** can this company be? I confirmed with the last agent that they will collect the router and not charge me R1210 for a 3 year old router,1 year after cancelling the contract.
Vox Telecom's replyOfficial
05 Jul 2023, 14:11Good day, Rolen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The updated Statement has been sent to you via email.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The updated Statement has been sent to you via email.
Kind Regards,
Vox
Vox Telecom's reply05 Jul 2023, 14:11
Official
Good day, Rolen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The updated Statement has been sent to you via email.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The updated Statement has been sent to you via email.
Kind Regards,
Vox