DS
Deeaalon S
1 reviews | Active since Aug 2020
23 Jun 2025, 09:03
cancellation with immediate effect
Reading all the current reviews on hellopeter and it seems many are unhappy as i am. My Contract with VOX ended 2 years back and it was on a month to month basis as an insurance contract. I have give them notice of my cancellation with immediate effect for the end of June and they telling me i must pay another month for services that i wont be using due to my move to johannesburg from the current location. and they expect me to continue with them while they cannot terminate my wifi with immediate effect as i am on a month to month basis not on contract for 3 years which i finised long ago. Been loyal to companies like this for so long and this his how they treat you is not worth staying with such companies.
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Vox Telecom's replyOfficial
23 Jun 2025, 09:38Good day, Deeaalon
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
18. Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
|
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Kind Regards,
Vox
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
18. Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
|
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Kind Regards,
Vox
Vox Telecom's reply23 Jun 2025, 09:38
Official
Good day, Deeaalon
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
18. Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
|
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Kind Regards,
Vox
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
18. Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
|
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Kind Regards,
Vox