Cancellation request huge *******

I received a call this morning from a customer service agent to confirm my cancellation as I'm cancelling before my 1 year agreement which is due to me moving premises.

Because I app**** for cancellation on the 2nd of January and not the first being new year's day I have to pay a full premium for the month of February and I'm not even going to use this service. I understand the cancellation fee and have no issues with that but seriously I was very impressed with your service from the time I signed up until now.

The technical point I was told that they need 1 calendar month notice period for it but my bad for being a day late and not doing this on a public holiday especially new year's day. I'm happy to pay if the router was still going to in use but I have to unplug it and send it back to them.

I would suggest making an exception especially to happy loyal customers, I was always recommending people to take up Vox being that there application service was quick and easy.