TB
Tiaan B
1 reviews | Active since Aug 2022
05 Sept 2023, 15:58
Cancellation request.
My fibre connection is good, thank you.
I now need to cancel because I'm relocating in September. The customer portal only gives me the option to cancel from 1 November 2023. I am on a month-to-month contract. I also tried to phone vox to assist me... a waste of time, no answer.
Please assist.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Sept 2023, 16:54Good day, Tiaan B
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply05 Sept 2023, 16:54
Official
Good day, Tiaan B
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Sept 2023, 13:45Good day, Tiaan B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellatione team has made contact and assisted.
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellatione team has made contact and assisted.
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2023, 13:45
Official
Good day, Tiaan B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellatione team has made contact and assisted.
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellatione team has made contact and assisted.
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox