Cancellation Process - DISAPPOINTED

Really disappointed with the whole cancellation process. I cancelled my fibre account online on the 31st of January and thought the cancellation went through, however by the 2nd of February I still didn't receive confirmation. I went online again on the 2nd of February only to find that the cancellation request was not processed. I then phoned to enquire and was told I can't cancel online and that I must send an email to request for cancellation. I was given the wrong email address for cancellations and received a "failure to deliver email due to incorrect email address". Eventually, I sent an email to general consumer support and someone phoned me back. Now it seems like I only cancelled on the 3rd of Feb and therefore my contract will only be cancelled at the end of March. This is ridiculous as now I need to pay for 2 more months whereas I would've only had to pay for this month still if the online cancellation worked on the 31st of Jan. I really think this should have been taken into consideration as I should not have to be responsible for their systems not working and representatives not being able to provide accurate information.