Cancellation policy

For anyone that wants to get Vox fibre, ensure that you enter into a service contract close to month end. Had to cancel my contract with them which was entered into for the period 13 Dec 2018 to 12 Dec 2019. Their system initially does not allow you to cancel on the expiry date even with a months notice. Can't cancel before the date otherwise you incur a penalty of +/- R1700 for early cancellation (within 12 months). And to top it off, their contract has a very sneaky clause that states you can only cancel a full calendar month.

Conclusion: - Had to cancel effectively on 1 Jan 2020 and pay for the full month of December even though I did not use there service for the entire month. (Was more than happy to pay until contract expiry date) - Was slapped with interest on my account even though I've raised this as a query and it was being reviewed. Vox just decided to never fully resolve the issue until I started phoning them - Read the fine print as always. Unfortunately even these companies will try their best to get the last cent out of you rather than ensuring good customer service and doing what is fair and just.