Cancellation of service FTTH with Vox

I had been a Vox customer for over three years, subscribed to the Fibre to the Home (FTTH) package under account number ***.

On June 3rd, I notified Vox Telecoms of my intent to cancel my service due to relocating to an area where their service isn't available. Unfortunately, I received no feedback or response to my request, aside from automated service tickets confirming that my issue had been logged. At the time of my cancellation request, I had a positive balance of approximately R560. However, Vox continued to send emails threatening to hand me over to collections for an outstanding balance of R533.

I've tried reaching out via their Facebook page and their call center, but after being on hold for more than 30 minutes, I've had no success. I’m out of options to resolve this issue. Their service has been so poor and unreliable that it now seems as though this situation is my fault.

Please assist in resolving this matter.