Cancellation of fibre at 19 Tlou Street, Tlhabane West, Rustenburg

I have since requested vox telecom to cancel their activated fibre line at my residence, 19 Tlou Street, Tlhabane West in Rustenburg. Until today it is not yet done. When I ask for progress, no one responds to my mail.

Below is my mail to their company and their automatic response.

Good day

Please be aware that I have done fibre application at my house 19 Tlou Street, Tlhabane West, Rustenburg. I did the application via Mweb ISP, on order number X***. I then got called by evotel to install the ONT at my house, which was done on or around the 27th of June 2022.

A week later, on the 06th of July I then received a router from Mweb ISP, until today I cannot get that router activated because the information I got when I called Mweb is that my line has been activated by Vox ISP.

I know I once did information enquiry with LYBON around March 2022, and upon our discussion he then did the QR scan on my handset, which gave him my correspondence details, and from that day I received lots and lots of emails and SMS’es from vox which I never responded to. And this was not an agreement to say if I place fibre order, vox will run with it.

After placing order with Mweb, phone calls were made again to me by vox personnel on the very same issue, and I have made it clear to all those that talked to me to say my order is placed with Mweb.

Whatsapp correspondence between vox marketing department and myself & email from my handset were also written to try cancel or sort out this issue. It got my surprise today when I found out that this issue is still pending. I still can’t get this line activated. Please, I would be glad if you can cancel vox activation on this line for me.

I am only hoping that this issue receives attention today and it gets resolved as soon as possible.

Thanks

Ratwa Rantswele Fitter, BMR Engineering Department Marikana Operations . SA PGM Segment *** Tel: +***4 • Mobile: +***5

Now this mail is what I always receive from vox telecom.

Ticket Logging Confirmation Dear Andrew Rantswele,

Thank you for your email. This is an automated reply. Your query has been logged to our customer service desk with reference number: VOX***4 We will respond to your request as soon as possible. For quick and efficient tracking of your query, please include your reference number in all subsequent communication with us. If you have any queries, please contact our Support Centre:

Kind Regards, The Vox Team