Cancellation of an order due to bad customer service

After a month of what seemed like I was begging Vox Telecom to give them my business, I decided to cancel my order. Mind you, I paid in advance (and in full ) for their products and services in March (27th) with their promise of delivering within 7 days.

Today I recieved a letter of confirmation from their cancellations department together with a statement of account. Nowhere in the letter and the account does is mention or show the refundable amount of the process to refund.

I called the cancellations department, and they referred me to accounts department. Accounts department wants me to send them the proof of payment. This is the same department that confirmed my electronic transfer in March.

I have now resend all the required documents and have received a reference number: VOX ********** . I am now waiting for Vox Telecom to blow my mind with their "extremely efficient customer servive" by processing my refund in record time.