Hellopeter
Share Your Experience
GE
Gys E

1 reviews | Active since Oct 2009

12 Feb 2018, 19:13

cancellation of account

We gave notice of cancellation of the account and they still put a transaction thru on my credit card. When I spoke to them they said the cancellation came thru 9 min after 17:00. The transaction came thru from the Waverley branch, Pretoria

0
Replies (4)
Vox Telecom
Vox Telecom's reply12 Feb 2018, 19:35
Official

Good evening Yolandi,

Thank you for bringing this to our attention.

Kindly note we have sent this through to our accounts department to investigate the matter and get in contact with you to provide you with feedback.

Regards,

Vox

GE
Gys E's update13 Feb 2018, 20:48
Reviewer Update
I responded to the email that you have send. You can't credit the account we have cancelled it, and will not use it again so the credit must by paid back into my credit card.
Vox Telecom
Vox Telecom's reply13 Feb 2018, 22:13
Official

Good evening Yolandi,

Thank you , we have already brought this under our accounts departments attention and further feedback will be provide to you soonest.

Regards,

Vox

Vox Telecom
Vox Telecom's reply15 Feb 2018, 09:53
Official

Good Morning Yolandi,

Kindly note that our Accounts Department has confirmed that the necessary credits have been allocated to your account as per the email sent to you. Once we have received your proof of banking details your refund will be processed.

You can either reply to the account agents email or send your proof of banking details to *** with reference VOX***.

Regards,

Vox