Cancellation not completed and have not internet.

<div>VOX***4 Ticket Number - I've requested a cancellation on the 28th November 2022. Vox gave feedback same day that the cancellation will take place on the 31 December 2022 as we need to give a calendar notice. On the 1st January 2023, I had no internet connection and hoping to move to my new ISP. Since the 03/01/2023, I've been trying to get feedback on my cancellation as I need to provide my new ISP with the ONT release Number since the 02/01/2023. A technical Support agent promised to email me back yesterday 04/01/2023 after 3pm and I have not received anything. Up until today (05/01/2023), the Vox Portal shows the cancellation is still in progress. Today ***** from Technical Support was the first agent that said I had to call the PMO department and that I had to call the Vox number again and choose option 1 for sales. I'm still on the call waiting for over 1 hour for someone to give me feedback. This is absolutely ridiculous ! Give me some feedback and keep me updated. I really hope anyone reading this will consider not to go with VOX.</div>