RC
Rudy C
1 reviews | Active since Feb 2020
03 Nov 2025, 17:12
Cancellation nightmare
Tring to get my services cancelled for 10 days now, i have paid up to date. They have set cancellation to the end of the month. I am asking to change it to immediate so i can use my domain and emails with my new provider. I have paid for the month which means free cash for them because i will not be using it, its only there because of there one month cancellation policy. I have now spoken Many agents and still no luck. Always some excuse when all i need is a immediate termination(i have paid for the one month they needed me to) and no one can help me
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
03 Nov 2025, 17:27 Good day, Rudy !
Thank you for your post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's reply03 Nov 2025, 17:27
Official
Good day, Rudy !
Thank you for your post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
RC
Rudy C's updateReviewer Update
03 Nov 2025, 17:45I am on a call now - been waiting for someone to speak to me for the past 45 minutes and counting
RC
Rudy C's update03 Nov 2025, 17:45
Reviewer Update
I am on a call now - been waiting for someone to speak to me for the past 45 minutes and counting
Vox Telecom's replyOfficial
03 Nov 2025, 23:11Good day, Rudy.
Kindly note that we have received confirmation from our Projects Department that your domains have been transferred away and no longer managed by Vox.
This query is now closed.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Kindly note that we have received confirmation from our Projects Department that your domains have been transferred away and no longer managed by Vox.
This query is now closed.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Vox Telecom's reply03 Nov 2025, 23:11
Official
Good day, Rudy.
Kindly note that we have received confirmation from our Projects Department that your domains have been transferred away and no longer managed by Vox.
This query is now closed.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Kindly note that we have received confirmation from our Projects Department that your domains have been transferred away and no longer managed by Vox.
This query is now closed.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
RC
Rudy C's updateReviewer Update
04 Nov 2025, 07:55Good Day
No one has informed me if my cancellation has gone through - i cannot wait till the end oif the month for this to no longer be held by VOX - I have paid up todate and i cannot use my domain or email addresses because its still active on VOX systems until the end of Novemeber
So until my issue is resolved this ticket is not closed.
Happy to log another hellopeter review if this will help get what i need done.
I am a paying customer and i have to sit and wait for an hour on a call with no help
No one has informed me if my cancellation has gone through - i cannot wait till the end oif the month for this to no longer be held by VOX - I have paid up todate and i cannot use my domain or email addresses because its still active on VOX systems until the end of Novemeber
So until my issue is resolved this ticket is not closed.
Happy to log another hellopeter review if this will help get what i need done.
I am a paying customer and i have to sit and wait for an hour on a call with no help
RC
Rudy C's update04 Nov 2025, 07:55
Reviewer Update
Good Day
No one has informed me if my cancellation has gone through - i cannot wait till the end oif the month for this to no longer be held by VOX - I have paid up todate and i cannot use my domain or email addresses because its still active on VOX systems until the end of Novemeber
So until my issue is resolved this ticket is not closed.
Happy to log another hellopeter review if this will help get what i need done.
I am a paying customer and i have to sit and wait for an hour on a call with no help
No one has informed me if my cancellation has gone through - i cannot wait till the end oif the month for this to no longer be held by VOX - I have paid up todate and i cannot use my domain or email addresses because its still active on VOX systems until the end of Novemeber
So until my issue is resolved this ticket is not closed.
Happy to log another hellopeter review if this will help get what i need done.
I am a paying customer and i have to sit and wait for an hour on a call with no help
Vox Telecom's replyOfficial
04 Nov 2025, 08:10Good day, Rudy.
Yes, your cancellation was processed. Your domain transfer was completed on 16/Oct/2025. However, your new provider only updated the nameserver records on Monday 03/Nov/2025 from Vox's to their own.
Kind Regards,
Vox
Yes, your cancellation was processed. Your domain transfer was completed on 16/Oct/2025. However, your new provider only updated the nameserver records on Monday 03/Nov/2025 from Vox's to their own.
Kind Regards,
Vox
Vox Telecom's reply04 Nov 2025, 08:10
Official
Good day, Rudy.
Yes, your cancellation was processed. Your domain transfer was completed on 16/Oct/2025. However, your new provider only updated the nameserver records on Monday 03/Nov/2025 from Vox's to their own.
Kind Regards,
Vox
Yes, your cancellation was processed. Your domain transfer was completed on 16/Oct/2025. However, your new provider only updated the nameserver records on Monday 03/Nov/2025 from Vox's to their own.
Kind Regards,
Vox
RC
Rudy C's updateReviewer Update
07 Nov 2025, 11:25Thats correct because i had to call Vox and ask them where we are with the cancellation of the services - no one informed me that the cancelation has gone through. Then i had to call Vox to realses the services because you were holding on to my email addresses etc. This took me two days to get sorted on calls with vox and pushback from your side. Stop shifting blame to other service providers - there is lack of communication and assistance from Vox and this is my complaint.
RC
Rudy C's update07 Nov 2025, 11:25
Reviewer Update
Thats correct because i had to call Vox and ask them where we are with the cancellation of the services - no one informed me that the cancelation has gone through. Then i had to call Vox to realses the services because you were holding on to my email addresses etc. This took me two days to get sorted on calls with vox and pushback from your side. Stop shifting blame to other service providers - there is lack of communication and assistance from Vox and this is my complaint.
Vox Telecom's replyOfficial
07 Nov 2025, 11:47Good day Rudy C,
Thank you for your feedback.
We have noted your response and confirm that the request has now been addressed.
Please let us know if you require any further assistance.
Best regards,
Vox
Thank you for your feedback.
We have noted your response and confirm that the request has now been addressed.
Please let us know if you require any further assistance.
Best regards,
Vox
Vox Telecom's reply07 Nov 2025, 11:47
Official
Good day Rudy C,
Thank you for your feedback.
We have noted your response and confirm that the request has now been addressed.
Please let us know if you require any further assistance.
Best regards,
Vox
Thank you for your feedback.
We have noted your response and confirm that the request has now been addressed.
Please let us know if you require any further assistance.
Best regards,
Vox
RC
Rudy C's updateReviewer Update
07 Nov 2025, 11:51Well i still dont have confirmation that all services i requested has been cancelled on your side with immediate effect. I have paid in full an i dont see a reason why any of these should still be active till the end of this month. I know i paid for it however i have requested that it gets terminated immediately instead of the month - even this is a mission for Vox to understand
RC
Rudy C's update07 Nov 2025, 11:51
Reviewer Update
Well i still dont have confirmation that all services i requested has been cancelled on your side with immediate effect. I have paid in full an i dont see a reason why any of these should still be active till the end of this month. I know i paid for it however i have requested that it gets terminated immediately instead of the month - even this is a mission for Vox to understand
Vox Telecom's replyOfficial
07 Nov 2025, 12:33Good day Rudy,
We have escalated the matter to our Cancellations team for further assistance.
Feedback will be provided to you as soon as possible.
Kind regards,
Vox
We have escalated the matter to our Cancellations team for further assistance.
Feedback will be provided to you as soon as possible.
Kind regards,
Vox
Vox Telecom's reply07 Nov 2025, 12:33
Official
Good day Rudy,
We have escalated the matter to our Cancellations team for further assistance.
Feedback will be provided to you as soon as possible.
Kind regards,
Vox
We have escalated the matter to our Cancellations team for further assistance.
Feedback will be provided to you as soon as possible.
Kind regards,
Vox