Cancellation issues / New line / New Customer vs Exiting Customer
We recently moved into our new home. the previous owner logged her cancellation at the end of March (now May) which was never logged. When we explained that we are a new customer we were told that we will have to wait 30 days before our fibre line will be opened. We dealt with Boitumelo Mogagabe who is arrogant and straight up unprofessional
Now (May) the previous owners connection at her business and home has been suspended due to her not paying her cancelled line and she has to pay for the line where we live for another month because VOX did not log the cancellation.
she then went on the customer Portal in the beginning of May and cancelled her line there too and now our line will only be released by the end of June as Vox is refusing to open the line for us to join a different service provider.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Project Management team has made contact and assisted accordingly.
An early line request will need to be requested by the new ISP.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Project Management team has made contact and assisted accordingly.
An early line request will need to be requested by the new ISP.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox