Cancellation Fees that are not made aware to clients.

So long story short.

I have a month-month fibre deal that I got with Vox, I'm now currently moving to a new property, and my request was to "move" my fibre along with me, (willing to pay for new installation and activation at the new property). Apparently I have to pay a full cancellation fee of R2750 which I was unaware of, since I don't have a contract? No where did it say anything about a cancellation fee when I signed up, nor did anyone tell me about the cancellation fee prior to last weeks communication.

Have had zero issues with Vox, but this makes me want to rethink if I'll be using you guys again.