NC
Ninette C
1 reviews | Active since May 2016
09 Jul 2024, 13:23
Cancellation Fees
I took out a contract with them in January 2024. Unfortunately, the place I'm renting is now being sold and I have to move. I asked them to please move the line to my new residence as I'm happy with the internet provided, but need the line moved. They claim that they don't move lines and now charge me R3,000 cancellation fees. I don't want to cancel, I just need the line moved!
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Vox Telecom's replyOfficial
09 Jul 2024, 13:46Good day ,Ninette C
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that the details of your complaint has been sent to the cancellation team for assistance.
Regards
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that the details of your complaint has been sent to the cancellation team for assistance.
Regards
Vox
Vox Telecom's reply09 Jul 2024, 13:46
Official
Good day ,Ninette C
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that the details of your complaint has been sent to the cancellation team for assistance.
Regards
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that the details of your complaint has been sent to the cancellation team for assistance.
Regards
Vox