mK
musa K
1 reviews | Active since Nov 2013
27 Oct 2022, 09:57
Cancellation Fee wrongfully charged!
I have had Vox services for the almost 2 years. In July this year, my services were cancelled without notification by the billing department. I was told I had to go through the sales department to reapply, which was crazy since I had not changed address or any personal information. They delivered a new box which has NEVER even been used since as my services were reconnected on the original box. Now I have called them to advise that I'll be moving premises but I am being charged an arm and a leg for cancellation less than 12 months which is utter nonsense since I have never changed premises before and the previous cancellation was due to them. Can someone please explain to me what I am actually missing.
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Replies (2)
Vox Telecom's replyOfficial
27 Oct 2022, 12:30Good day , Musa K
Thank you for your review.
Kindly note that the details of this query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply27 Oct 2022, 12:30
Official
Good day , Musa K
Thank you for your review.
Kindly note that the details of this query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
03 Nov 2022, 14:37Good day, Musa K
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for a portion of the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for a portion of the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Nov 2022, 14:37
Official
Good day, Musa K
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for a portion of the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for a portion of the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,